Household Devices

Foundational Customer Understanding Insights Household

Foundational Customer Understanding and Insights

Ethnographic research of consumers’ cleaning habits, needs, product and device usage

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Brand Position and Image

Evaluation of brand and product perception, purchase triggers and revealing strategic gaps to inform product and comms development

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Product Usage and Concept Testing

Testing of cleaning products in CLT research
Evaluation of new product concepts in Focus Groups

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Innovation Engine

Ethnographic in-home interviews to reveal dominant frustrations around cleaning
Development of product concept directions within an internal client workshop
Prototype testing

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Risa Hamada

Senior Client Services Director

With a 20 year background in strategic planning on both the agency and client sides, Risa brings a wealth of experience to CarterJMRN projects. A graduate of Central Michigan University, majoring in Interpersonal Communications, Risa has moderated workshops and focus groups for product categories ranging from household products to diamonds. Her calm and understated manner helps encourage respondents to open up and give real insights. It is estimated that she has conducted over 3,000 focus groups since 1995.

r.hamada@the-carter-group.com

SAORI HIRASAWA

Project Manager

Everyday at CarterJMRN is so different, and that’s why I enjoy working here. I always start my day by following my to-do list – though it’s rare that I can follow them precisely because there are always new projects and tasks. It is very important for us to keep up with the fast pace and be flexible. The best part of working here is learning. I am exposed to a wide range of industries which ensures that I am never bored. After working at CarterJMRN, I have come to see the world differently – even if it’s just the way I look at doing my shopping. For example, I closely observe clients’ products, competitors, layout of the shelving units, observing people’s behavior, etc.. We consider ourselves as a “partner” of our clients and work together with them. It requires a lot of effort to work in a team with very high professional standard, but it has been equally rewarding.

JUN NISHIGAWA

Account Manager & Moderator

One of my favorite parts of the day is the morning. Most of our international clients email us during our night time so, in the morning, I enjoy catching up emails so that projects seamlessly move forward. After that is completed, I focus on my project related tasks – (writing screener, discussion guide, and report, etc.). During this time, I can listen to some good music and, if I lose my focus, I refresh myself by having casual chats with my colleagues. The diversity of our staff (Japanese, Canadian, German, American, Australian, etc.) makes for interesting conversation and really sparks great ideas. I’ve been here for 7 years and I’m never bored.